From: Deborah Newby

Sent: Monday, August 12, 2011 8:06 PM

To: Mrs. Huong – huongdt@haprotravel.com

Subject: How great trip it is!

Hello Huong,

Glenn, Graham & I would like to thank you so very much for a wonderful trip. There were so many things you planned, that showed us the true Vietnam and Cambodia! For that we are very grateful.

All of our tour guides were always there for us to make sure we arrived at planes and trains on time. They all gave us so many great memories.

You planned a wonderful trip and thank you very much. See you soon!

Debbie & Glenn Newby

From: Brian & Sue Arnott

Sent: Wednesday, August 04, 2011 2:53 PM

To: Mr. Hien – hienpro@haprotravel.com

Subject: Thank you letter

Dear Mr Hien,

Thank you very much to yourself, our guides and drivers and to your company. Thanks for the reorganisation of our itinerary because of the typhoon in Halong Bay. Two of our guides were exceptional Tuan, Cuong. Their guiding and especially their personal help were invaluable. I have emailed them some scanned mud maps and note suggestions from our tour of China. These were very helpful when we had free time in cities and towns.

Your company is well-known in Australia and as with us, Australians may have a concern about the bone fides of the company and whether it can provide an excellent tourist travel service. Our experience with you certainly showed you can. We will highly recommend your company to my friends and anyone who asks about Vietnam tours.

Thank you again for your wonderful service.

Kindest Regards,

Brian & Sue Arnott

From: Tom Greenwood

Sent: Friday, August 15, 2011 2:53 PM

To: Ms.Trang – trangnt@haprotravel.com

Subject: Amazing Vietnam trip

Dear Ms,

We had a wonderful trip. The guides were very attentive, knowledgeable, and punctual and made sure all our needs were met.

The trip was run very smoothly. We felt that everything was taking care of and we didn’t have to lift a finger. We just relaxed and enjoyed it all. Thank you and thanks to our guides throughout our trip: Hien, Hoang, they made everything so wonderful.

From: Prosia from Madrid

Sent: Sunday, June 15, 2011 12:53 PM

To: Ms.Trang – trangnt@haprotravel.com

Subject: Memorials about Vietnam

Dear all,

Overall the entire experience was incredible. The trip

was extremely well planned, fit our needs perfectly, was a great length, well organized etc. Our guides were the BEST guides I’ve had on a trip in many years. Both were so knowledgeable, friendly and PERFECT for their environments. Can’t say enough great things about them.

Loved them both.

From: Fritjof

Sent: Mon, May 30, 2011 at 8:36 PM

To: Ms.Khuyen – khuyennd@haprotravel.com

Subject: Flexible operation!

Dear Ms Khuyen and your team-work,

"Let me know if you require any specific information for each location"

THANK YOU and your staff, so so much for all your efforts.

I will recommend your agency to my friends if they have travel requirements in Vietnam.

Once again, thank you very much!